Tell PBCN where you are staying
How to tell PBCN where you are, that you are safe, and when you move, check out or need help.
Tell us where you are
Open My Accommodation
Open My Accommodation. On a phone, tap More at the bottom of the screen first.
Tap the button
Tap the purple Tell us where you are button. A box opens. The top shows Step 1 of and the number of steps.
Choose what is happening
Under What is happening? *, tap Choose one and pick the situation.
Say where you are staying
Under Where are you staying?, choose or type the place. Then tap Next.
Say who is with you
On the Who is with you? step, tap the square next to each household member who is with you. To add someone who isn't listed, fill in Name * and tap Add someone else.
You can also type your Phone while away.
Answer the last questions
Answer any other questions on the screen.
Confirm
Tap the square next to the statement at the bottom to confirm it is true.
If you skip it, you see "Tick the box to confirm."
Save
Tap the purple Save button.
You see Thank you and We saved where you are staying.
Tell us you are safe
- Tap the white I'm safe button.
- If you see What is happening? *, tap Choose one and pick the situation.
- If you see Which community were you living in? *, choose your community. This doesn't change your profile.
- Under Where are you? *, tap I'm still at home or I'm safe somewhere else.
- If a Save button shows, tap it. A message pops up: Thank you. We marked you as safe.
When things change
| What happened | What to tap | What to fill in |
|---|---|---|
| You moved to another room or hotel | We moved rooms or hotels | Tick Who moved, then choose the new place. |
| You left the place | We've checked out | Tick Who checked out, then choose a reason under Why? *, such as We went home. |
| Someone came or left | Someone joined or left our room | Tap Someone joined or Someone left, then tick the people. |
| Your phone number changed | Update my phone | Type the new number under Phone number *. |
| You need something | Request help | Type what you need under What do you need? *, for example "we need a ride, food, or medicine." Then tap Send. |
For each one, tick the confirm box if you see one, then tap the purple Save button. A message pops up to say it was saved, for example Saved. Your new place is recorded. or Phone saved.
If you leave a box with a red star * empty, you see "This field is required." Fill it in and try again.
If you see Not sent: check your connection and press the button again. Nothing will be saved twice., move to a place with better signal and tap the same button again.