Apply for a program
How to start an application, fill in the form, add files, save your progress, confirm your bank details and submit.
Before you start
- Make sure your contact details and bank details are up to date in My Profile. See Your profile and Bank details for direct deposit.
- Have any files you need ready, such as photos of documents.
- For a household program, only the Head of Household (applicant) can send the application. See What is a household?.
Start the application
Open the program
Open Programs and tap the program you want. See Browse programs.
Tick the checkbox
At the bottom of the program's page, there is a small square (a checkbox) with a red star *. Read the words next to it, then tap the square so a check mark shows.
Tap Start
Tap the purple Start button. The application form opens.
If you tap Start without ticking the box, a message says Please fill in: Eligibility acknowledgement. Tick the box and tap Start again.
If you already started this application, the bottom of the page says You have a draft application in progress for this program. Tap the purple Continue Draft button to pick up where you left off.
Fill in the form
The form has one or more pages. The top of the form shows Step 1 of and the number of pages.
Answer each question
Tap the box under each question and type your answer, or tap your choice.
- A red star * after a question means you must answer it.
- If a question has a box that says Select an option, tap it and choose from the list.
- If a question has a box that says Pick a date, tap it and choose the date.
Add files if asked
Some questions ask for a file, such as a photo of a document. Tap the dashed box that says Drag & drop files here, or click to browse. Your phone or computer opens your files. Tap the file to add it.
The file name shows under the box when it is added. To take a file off, tap the trash can next to it.
See A file won't upload if you get an error.
Go to the next page
Tap the purple Next button at the bottom of the page.
If an answer is missing or wrong, red words show under that question. Fix it, then tap Next again.
Go back if you need to
To go back a page, tap the white Back button at the bottom left.
Go to the review page
On the last page, the button says Review & Sign. Tap it.
Your answers are saved as a draft while you type. If you close the page or lose your connection, open the program again and tap Continue Draft. You can also find drafts in My Applications, marked Draft — Continue.
Review your answers
Check every answer
The page Review Your Answers shows all your answers. To change one, tap Edit next to that section. Make the change, then tap Save & Review to come back.
Tick the box
Under your answers, tap the square next to I certify that the information provided above is accurate and complete to the best of my knowledge. *
Continue
Tap the purple Continue button at the bottom right. (For some programs this button says Submit Application and sends the application right away.)
Confirm and sign
The page now says Confirm and sign your application.
Confirm your bank details (if asked)
If you see a box called Confirm Direct Deposit Information, check the bank details shown.
- If they are right, tap the purple Confirm button. You see Direct deposit information confirmed.
- If they are wrong or empty, tap the white Update, fill in the bank form, and tap Save and Confirm. See Bank details for direct deposit for help with each box.
The bank account you confirm here is used for this application only.
Tick the box
In the Confirmation & Signature box, read the words next to the square, then tap the square so a check mark shows.
Type your signature
Tap the box under Electronic Signature (Full Legal Name) and type your full legal name exactly as it shows in the Name box below it.
If you see "Signature must match your full legal name.", check the spelling and spaces and type it again.
Submit
Tap the big purple Submit Application button at the bottom.
A message pops up: Application submitted successfully! Your application's page opens. It shows your application number, for example application APP-2026-0001.
If Submit Application doesn't work, a message tells you what is missing, for example Please fill in: Certification checkbox or Confirm your direct deposit information above to submit. Fix that part and tap the button again.
Messages you might see
For questions about a program or your application, contact your band office.