Add people to your household
How to ask PBCN to add people who live with you to your household.
Before you start
- The people you add must live at your household's address most of the time.
- Each person can belong to only one household at a time.
- Have each person's full legal name and date of birth ready. Their treaty number helps if they have one.
The request has 3 steps: Household Members, Head of Household and Review & Submit.
Start the request
Open My Household
Open My Household. On a phone, tap More at the bottom of the screen first.
Choose the request
Tap the purple Request Household Update button, then tap Request to Add Household Members.
The page Add People to My Household opens. It shows your Household address at the top.
Step 1: Household Members
Count the new people
Under Number of people to add, tap + to add a person or − to remove one. Count only the new people.
Fill in each person
Under Who are you adding?, tap each person's section to open it. Fill in:
- How is this person related to you?: tap Select relationship and choose.
- Full legal name
- Their date of birth (Month, Day and Year)
- Treaty number: as shown on their status card. Leave it blank if you don't have it.
- Proof files (optional): for example a birth certificate, status card or letter.
To take a person off the list, tap the trash can on their section. The portal asks Delete this person? first.
Go to the next step
Tap the purple Next button.
Step 2: Head of Household
Under Select the head of the household, keep the current Head (marked Current Head or You (current Head)), or tap one of the people you are adding. Then tap the purple Review & Submit button.
Step 3: Review & Submit
Check everything
Check the people listed. To fix something, tap the white Edit button next to that part.
Add a note (optional)
Under Anything staff should know?, you can type a note.
Tick the box
Read the blue note, then tap the square next to I confirm each adult listed agreed to join my household and lives at this address. False statements may lead to repayment and removal. *
Send it
Tap the purple Submit Request button.
You see Request sent. You can follow it in the Requests tab of My Household.
Each adult you list gets a notice and is asked to confirm before any change is made. See Confirm a household change.