Follow your household requests
How to see the status of your household requests, answer staff questions, and cancel a request.
See your requests
Open My Household
Open My Household. On a phone, tap More at the bottom of the screen first.
Open the Requests tab
Below the box that explains what a household is, there is a row of buttons: Overview, Requests and Household Applications. Tap Requests. A number next to it shows how many requests you have.
Each request shows its type (for example Create a New Household or Change Household Address) and a status label:
| Label | What it means |
|---|---|
| Pending | Your request was sent and is waiting for staff. |
| Information needed | Staff need more information from you. |
| Approved | Your request was approved. |
| Denied | Your request was denied. |
| Cancelled | The request was cancelled. |
If you have no requests, you see No household update requests.
Answer when staff need more information
When a request says Information needed, a blue box shows Staff need more information and their question.
Type your reply
Tap the box under Your reply and type your answer.
Add files (optional)
Under Add files (optional), add a photo or file if it helps answer the question.
Send it
Tap the purple Send reply button.
A message pops up that starts with Reply sent.
If you see "Enter a reply or add a file.", type a reply or add a file, then tap Send reply again.
Cancel a request
You can cancel a request while it is still open.
- Find the request in the Requests tab.
- Tap the white Cancel request button under it.
- A box asks Cancel this request?. Tap the red Cancel request button. To keep it, tap Keep request.
- A message pops up: Request cancelled.
For questions about a household request, contact your band office.