Change or withdraw an application
How to update an application before review starts, ask staff for a change after review starts, and withdraw an application.
Which button you see
What you can do depends on where your application is:
| Where it is | What you can do |
|---|---|
| Submitted, Pending Review, before review starts | Change it yourself with Update Application, or Withdraw Application. |
| After review starts (Review in Progress, Info Requested or Approved) | Ask staff for a change with Request a change. |
Once review starts, you see a grey Update Application button that you can't tap, and the words Updates and withdrawals are not allowed after the application enters the 'Review in Progress' stage.
Update your application yourself
Open the application
Open My Applications and tap the application.
Tap Update Application
At the bottom of the page, tap the yellow Update Application button. The form opens with your answers.
Confirm your bank details (if asked)
If you see a Confirm Direct Deposit Information box at the top, tap the purple Confirm button, or tap the white Update button to change them.
Make your changes
Change the answers you need to. Tap Next to move between pages. On the last page, tap Review & Sign.
Tick the box
On the review page, tap the square next to I certify that the information provided above is accurate and complete to the best of my knowledge. *
Save
Tap the purple Save Updates button.
A message pops up: Application updated.
If you see Application Locked, review has already started. Use Request a change instead.
Ask staff for a change
Use this after review starts, when you can't edit the application yourself.
Open the application
Open My Applications and tap the application.
Tap Request a change
At the bottom of the page, tap the white Request a change button. A box opens with the title Request a change.
Describe the change
Tap the box under Message * (it says What would you like to change?) and type what needs to change.
If you leave it empty, red words say Enter a message.
Send it
Tap the purple Send request button.
A message pops up: Your change request was sent to staff.
Your request shows in the Your Change Requests box on the application's page, with a label:
| Label | What it means |
|---|---|
| Waiting for staff | Staff haven't answered yet. |
| Accepted | Staff opened a request for you to update your answers. Look for it under Information Requests. |
| Declined | Staff replied with a reason. The reason shows under the label. |
| Cancelled | You cancelled the request. |
You can have only one change request waiting at a time. While one is waiting, the Request a change button is grey.
Cancel a change request
- In the Your Change Requests box, tap the white Cancel request button.
- A box asks Cancel this request?. Tap the red Cancel request button. To keep it, tap Keep request.
- A message pops up: Your change request was cancelled.
Withdraw an application
Withdrawing can't be undone.
Open the application
Open My Applications and tap the application.
Tap Withdraw Application
At the bottom of the page, tap the red Withdraw Application button. A box opens with the title Withdraw Application.
Type YES
Tap the box that says Type YES to confirm and type YES in capital letters.
Confirm
Tap the red Confirm Withdrawal button.
A message pops up: Application withdrawn.
If Confirm Withdrawal stays grey, check that you typed YES in capital letters.