Contact the band office
When and how to contact PBCN for help with your own account, application, payment or household.
How to reach us
Contact your band office, in person or by phone.
When to contact us
This help guide explains how to use the portal. It can't see or change your information. Contact the band office when you need help with:
- Your own account, for example you can't sign in after trying the steps in Can't sign in or no code.
- Your application, its status, or a decision.
- A payment.
- Your household, or a household request about you.
- A Legal Representation.
- Something you think is wrong, such as a change you didn't make or a sign-in code you didn't ask for.
Before you contact us
Have this ready, if it applies:
- Your full name.
- Your application number, for example application APP-2026-0001.
- What you were trying to do, and the exact words of any message you saw.
Never give anyone your password, sign-in code or backup codes, even if they say they work for PBCN.
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