If you didn't change your email
What the "sign-in email was changed" email looks like and what to do if you didn't make the change.
What the email looks like
When your sign-in email is changed, the portal sends an email to your old address. The subject is Your PBCN Member Portal sign-in email was changed.
The email says:
- That your sign-in email was changed, with part of the new address (for example j•••@example.ca).
- When it was changed, for example Oct 26, 2026, 3:22 PM CST.
- A This wasn't me button.
If it was you
You don't need to do anything. You can delete the email.
If it wasn't you
Open the email
Open the Your PBCN Member Portal sign-in email was changed email.
Tap This wasn't me
Tap the This wasn't me button. If the button doesn't work, tap the link under it.
A page opens with the title This Wasn't Me. Nothing changes yet.
Tap Lock my account
Tap the red Lock my account button.
You see Account Locked. Everyone is signed out of your account, including you.
Contact the band office
Contact your band office. Staff will check who you are and help you get back in.
You also get an email called Your PBCN Member Portal account is locked.
If you tapped This wasn't me by mistake, tap the white I made this change button instead. It takes you to the sign-in page and changes nothing.
Tapping Lock my account does not change your email back. Staff will help you with that when you get in touch.
If you see Link Not Available
The page shows Link Not Available when the link can't be used. Read the message on the page:
| Message starts with | What to do |
|---|---|
| This link has expired or was already used. | Contact your band office. |
| This link isn't valid. | Make sure you opened the whole link from the email. If it still doesn't work, contact your band office. |
Never share your password or sign-in codes with anyone. If you think someone else used your account, contact your band office.