Weak or no internet
Tips for using the portal when your internet connection is slow or keeps dropping.
The portal needs internet
The portal works over the internet. It does not work offline. If your signal is weak, pages may load slowly, and saving or sending may fail.
What the portal does to help
- Application drafts: your answers are saved as a draft while you type. If you lose your connection, open the program again later and tap Continue Draft.
- Messages when something fails: if a page can't load, you may see The dashboard could not be loaded. Check your connection and try again. On My Accommodation, you may see Not sent: check your connection and press the button again. Nothing will be saved twice.
Tips
Check your signal
Move closer to your Wi-Fi, or to a spot with more bars on your phone.
Wait for the page to finish
When you tap a button, wait until the spinning circle stops. Don't tap the button many times.
Check it worked
After you save or send something, look for the message that says it worked, for example Application submitted successfully! If you don't see it, check My Applications before you try again.
Reload the page
If a page stops loading, pull down on the page or tap your browser's reload button.
Add small files
Photos upload faster than large scans. See A file won't upload.
If your internet is too weak to use the portal, contact your band office for help.