Join a household
How to ask to move in to someone else's household in the portal.
Before you start
Ask the Head of the household you are joining for:
- Their household number. They can find it on their My Household page (for example Household #123).
- Their full name, as it shows in the portal.
Each person can belong to only one household at a time. If you are already in a household, joining a new one moves you out of your current one.
The request has 2 steps: Address & Household and Review & Submit.
Start the request
Open My Household
Open My Household. On a phone, tap More at the bottom of the screen first.
Choose the request
Tap the purple Request Household Update button, then tap Request to join an existing household (it says Request to join another household if you already have one).
The page Join an Existing Household opens.
Step 1: Address & Household
Enter the address
Under What is your current home address?, fill in the address where you live now. It should be the same home as the household you are joining. See Create a new household for help with each address box.
Type the household number
Under Which household are you joining?, tap the box under Household number and type the number.
If you see "Please enter a valid household number", check the number with the Head of Household.
Type the Head's name
Tap the box under Head of Household's full name and type their full name.
Choose your relationship
Under How are you related to the Head?, tap Select relationship and choose. For example, choose Child if you are the Head's child.
Choose a new Head for your old household (if asked)
If you see Joining this household will remove you from your current household, tap the box under New Head for your current household and choose a person.
Go to review
Tap the purple Review & Submit button at the bottom.
Step 2: Review & Submit
Check everything
Check Household you are joining: the Household number, the Head of Household and Your relationship to the Head. Tap the white Edit button to fix anything.
Add a note (optional)
Under Anything staff should know?, you can type a note.
Tick the box
Read the blue note: The Head of Household you named will be notified and asked to confirm before any change is made. Our staff may contact them. Then tap the square next to I confirm the Head of Household agreed that I can move in to their household and that I live at this address. False statements may lead to repayment and removal. *
Send it
Tap the purple Submit Request button.
You see Request sent. You can follow it in the Requests tab of My Household.